1. Privacy notice for individuals
Under data protection law, individuals have a right to be informed about how we use any
personal data that we hold about them. We comply with this right by providing ‘privacy notices’
(sometimes called ‘fair processing notices’) to individuals where we are processing their personal data.
This privacy notice explains how we collect, store and use personal data about individuals.
We, at FireHawk Gaming are the ‘data controller’ for the purposes of data protection law.
The personal data we hold
Personal data that we may collect, use, store and share (when appropriate) about you includes, but is not restricted to:
• Contact details, contact preferences, date of birth, identification documents
Why we use this data
We use this data to:
• Assess the quality of our services
• Administer waiting lists
• Carry out research
• Comply with the law regarding data sharing
Our legal basis for using this data
We only collect and use personal data when the law allows us to. Most commonly, we process it where:
• We need to comply with a legal obligation
• We need it to perform an official task in the public interest
Less commonly, we may also process personal data in situations where:
• We have obtained consent to use it in a certain way
• We need to protect the individual’s vital interests (or someone else’s interests)
Where we have obtained consent to use personal data, this consent can be withdrawn at any time.
We will make this clear when we ask for consent, and explain how consent can be withdrawn.
Some of the reasons listed above for collecting and using personal data overlap, and there may be several grounds which justify our use of this data.
Collecting this information
While the majority of information we collect is mandatory, there is some information that can be provided voluntarily.
Whenever we seek to collect information from you, we make it clear whether providing it is
mandatory or optional. If it is mandatory, we will explain the possible consequences of not complying.
How we store this data
We keep personal information about you while you are a member of our site. We may also keep it beyond this if this is necessary in order to comply with our legal obligations.
Our retention of records is currently two years after leaving the site.
We do not share information about you with any third party without consent unless the law and our policies allow us to do so.
Where it is legally required, or necessary (and it complies with data protection law) we may share personal information with:
• Professional advisers and consultants- in support of analysing progress
• Charities and voluntary organisations
• Police forces, courts, tribunals – to ensure safeguarding
Your rights regarding personal data
Individuals have a right to make a ‘subject access request’ to gain access to personal information that
You also have the right to make a subject access request with respect to any personal data we
hold about you.
If you make a subject access request, and if we do hold information about you, we will:
• Give you a description of it
• Tell you why we are holding and processing it, and how long we will keep it for
• Explain where we got it from, if not from you
• Tell you who it has been, or will be, shared with
• Let you know whether any automated decision-making is being applied to the data, and any consequences of this
• Give you a copy of the information in an intelligible form
Individuals also have the right for their personal information to be transmitted electronically to another organisation in certain circumstances.
If you would like to make a request please contact our data protection officer.
Under data protection law, individuals have certain rights regarding how their personal data is used and kept safe, including the right to:
• Object to the use of personal data if it would cause, or is causing, damage or distress
• Prevent it being used to send direct marketing
• Object to decisions being taken by automated means (by a computer or machine, rather than by a person)
• In certain circumstances, have inaccurate personal data corrected, deleted or destroyed, or restrict processing
• Claim compensation for damages caused by a breach of the data protection regulations
To exercise any of these rights, please contact our data protection officer.
We take any complaints about our collection and use of personal information very seriously.
If you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.
To make a complaint, please contact our data protection officer.
Alternatively, you can make a complaint to the Information Commissioner’s Office:
• Report a concern online at
• Call 0303 123 1113
• Or write to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
If you have any questions, concerns or would like more information about anything mentioned in this privacy notice, please contact us.